Shipping Policy

ORDER PROCESSING

· Once your order is placed on MixUp Online Shop it will be reviewed in 24 hours. Orders will be dispatched within 10 to 14 working days upon us receiving your order

· Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays). Orders placed on Holidays or Weekend Days will be processed the following business day

· We cannot guarantee the accuracy of the product descriptions, product images, pricing, promotions, availability, ingredients or other information or content on the Website. We reserve the right to correct any errors or inaccuracies on the Website, to change or update information or to cancel orders if any such information is inaccurate.

· We will not charge your credit card until your order enters the production or shipping process. However, the order cannot be cancelled or money refunded once the order enters the production or shipping process. If we cancel any orders after your credit card has been charged, we will issue a credit to your account in the amount charged. MixUp Group Limited reserves the right to cancel any orders that are not in line with our Terms and Conditions

。

DELIVERY SERVICES

To ensure the quality of our products, our website uses SF Express Locker for all delivery services (Hong Kong, SAR of China)

 

SHIPPING FEE

With the exception of specifically listed promotions on our official online store, our general delivery policy is listed below:

· Free shipping every order over HK$500

· HK$30 delivery fee will be charged for order below HK$500

 

Please note

If you choose to pick up your orders from SF store, please check if your chosen SF store provides cold chain service. Please refer to the following website for more details:

https://htm.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_business_station_address